SHIPPING POLICY

Processing Time

All orders placed with Bucketheads Boutique are processed and shipped within 1–2 business days. Processing times may vary during holidays, promotional events, product launches, or other high-volume seasons.

Shipping Locations

All orders are shipped from our warehouse locations in Lubbock, Texas or Abilene, Texas.

Carrier Responsibility

Once your package has been shipped and accepted by the shipping carrier, it is in the care of the carrier. While we take great care in preparing every order, Bucketheads Boutique is not responsible for shipping delays, lost packages, stolen packages, or packages damaged while in transit.

We are always happy to assist customers by tracking shipments, contacting the shipping carrier, and filing claims when necessary. However, delays caused by the shipping carrier are outside of our control.

Tracking Information

A tracking number will automatically be emailed to the email address provided during checkout once your order has shipped.

If you do not receive your tracking email, please check your spam or junk folder. If you still cannot locate it, please contact us at ilovebucketheads@gmail.com, and we will gladly resend your tracking information.

Shipping Delays

Delivery dates provided by UPS, USPS, or any other shipping carrier are estimated delivery dates only and are not guaranteed.

Weather, holidays, transportation issues, carrier volume, and other unforeseen circumstances may delay delivery. These delays are determined by the shipping carrier and are outside of Bucketheads Boutique's control.

Lost or Delayed Packages

If your tracking information shows that your package is delayed or appears to be lost, please contact us.

We are happy to assist by:

• Monitoring your tracking information.
• Contacting the shipping carrier.
• Filing a carrier claim on your behalf when eligible.
• Working with you throughout the carrier's investigation.

While we are happy to assist with filing a carrier claim and monitoring your shipment, refunds, replacements, or store credit cannot be issued while a package is in transit, marked as delayed, or while the shipping carrier's investigation is ongoing.

If a package is confirmed lost by the shipping carrier after the completion of their investigation, Bucketheads Boutique will review the outcome of the claim and determine the appropriate resolution.

Order Changes & Cancellations

Orders may be canceled or modified only before they have been shipped. (Please see our Return policy) 

Once an order has shipped:

• Orders cannot be canceled.
• Shipping addresses cannot be changed.
• Packages cannot be intercepted or rerouted.
• Refunds cannot be issued simply because a package has been delayed by the shipping carrier.

Questions?

If you have any questions regarding your order or shipping, please contact us at ilovebucketheads@gmail.com. Our team is always happy to help.

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Shipping Policy Agreement

By placing an order with Bucketheads Boutique, you acknowledge that you have read and agree to this Shipping Policy. You understand that all delivery dates are estimates provided by the shipping carrier and are not guaranteed. Once an order has been shipped, Bucketheads Boutique cannot control the delivery timeline and is not responsible for delays caused by the shipping carrier.