Refund policy

RETURN POLICY

At Bucketheads Boutique, we want you to love every purchase! If something isn't quite right, we're happy to help. Please review the policy below before requesting a return.

We ask that you inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery by emailing ilovebucketheads@gmail.com with your order number and photos of the item. Claims submitted after 24 hours may not be eligible for resolution.

Return Eligibility

Eligible merchandise may be returned for store credit only.

  • The 14-day return window begins on the date your package is marked "Delivered" by the shipping carrier, according to the tracking information.
  • Return requests must be submitted within 14 days of delivery.
  • Once your return request has been approved, Bucketheads Boutique will email you a prepaid return shipping label.
  • Your return package must be scanned by the shipping carrier within 3 business days of receiving your return label.
  • Returns not scanned within 3 business days may be denied, and the return label may become void.
  • Once your return has been received, inspected, and approved, store credit will be issued to the email address used at checkout.
  • Original shipping charges are non-refundable.
  • An $8.00 return shipping fee will be deducted from your store credit when using our prepaid return label. This fee is waived if the return is due to a damaged, defective, or incorrect item sent by Bucketheads Boutique.

Size Exchanges

Need a different size? We're happy to help!

Please include a note inside your return with your order number and the size you'd like to receive.

Once your return has been received and approved, we'll ship your replacement size at no additional shipping charge.

Please Note:

  • We cannot hold inventory while your return is in transit.
  • If the requested size is no longer available, store credit will be issued for the purchase price.

Final Sale Items

The following items are FINAL SALE and are not eligible for returns, exchanges, refunds, or store credit:

  • Clearance items
  • Markdown items
  • Flash sale items
  • Doorbuster promotions
  • Warehouse sale items
  • Intimates (including bralettes)
  • Hair accessories
  • Hats
  • Personalized or stamped Jon Hart products
  • Gift cards
  • Seasonal or holiday merchandise (when marked Final Sale)
  • Special order or custom items

Any item clearly marked "Final Sale" at the time of purchase cannot be returned or exchanged.

Items purchased using a regular promotional discount code (such as 10% off, birthday discounts, VIP discounts, or ambassador codes) remain eligible for our standard return policy unless otherwise stated.

Any final sale merchandise returned to us will be refused or returned to the sender at the customer's expense.

Return Conditions

Returned merchandise must:

  • Be unworn.
  • Be unwashed.
  • Have all original tags attached.
  • Be free of makeup, deodorant, perfume, smoke, pet hair, stains, odors, or any signs of wear.
  • Be returned in its original condition.

Bucketheads Boutique reserves the right to refuse any return that does not meet these requirements.

Returns that do not meet these conditions will be returned to the customer at the customer's expense.

Shoes

Shoes must be returned in their original shoe box.

Please place the shoe box inside another shipping box or protective mailer. Do not place shipping labels directly on the shoe box.

Sending Your Return

To begin a return, email ilovebucketheads@gmail.com with your order number.

Once your return has been approved, we will email you a prepaid return shipping label.

Prepaid return labels are issued only for approved returns and may only be used for the authorized order. Misuse of a prepaid return label may result in your return being denied or the return shipping cost being deducted from your store credit.

Lost Return Packages

Although we provide a prepaid return shipping label, Bucketheads Boutique is not responsible for return packages lost by the shipping carrier before they are delivered back to us.

We strongly recommend keeping your tracking information until your return has been processed.

Store credit cannot be issued until the returned merchandise has been received and inspected.

Missing or Stolen Delivered Packages

Bucketheads Boutique is not responsible for packages marked as "Delivered" by the shipping carrier.

If your tracking information shows your package has been delivered but you cannot locate it, we recommend:

  • Checking around your property.
  • Asking household members or neighbors.
  • Contacting your local UPS or USPS office.
  • Filing a claim with the shipping carrier.

We are happy to assist you with the claims process whenever possible.

Refused or Undeliverable Packages

If a package is refused by the customer or returned to Bucketheads Boutique because of an incorrect or undeliverable shipping address provided at checkout:

  • Original shipping charges are non-refundable.
  • Return shipping charges assessed by the carrier will be deducted from any eligible store credit.
  • Final Sale items remain non-returnable and non-refundable.
  • Customers are responsible for any additional shipping charges required to reship the order.

Order Accuracy

Customers are responsible for reviewing their order confirmation and ensuring that all billing information, shipping information, sizing, and contact information is accurate before submitting their order.

Bucketheads Boutique is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect information provided at checkout.

Processing Time

Please allow 3–7 business days after your return has been delivered to our store for processing.

Once your return has been processed, you will receive an email confirming your store credit or exchange.

Return Address

Bucketheads Boutique
4801 Buffalo Gap Road 

Abilene TX , 79606

Right to Refuse Returns

Bucketheads Boutique reserves the right to refuse any return that:

  • Is returned outside of the stated return window.
  • Shows signs of wear or use.
  • Has been washed or altered.
  • Contains stains, odors, smoke, perfume, deodorant, or pet hair.
  • Does not meet the requirements outlined in this policy.

Denied returns will be returned to the customer at the customer's expense.

Return Policy Agreement

By placing an order with Bucketheads Boutique, you acknowledge that you have read and agree to this Return Policy.